About The Company:
upGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online. Given team's background in education and media sectors, we understand what it takes to offer quality online programs, and at upGrad - we invest along side universities to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery and grading infrastructure).

Website: NA

Job Location: Mumbai

Desired experience: 0-2 Years

Training Period: 6 Months

Course Specialization: B.Tech/MBA

Target Batch Passout: 2017-19

Salary: INR 25000 Per Month(During Training)
            INR 6 LPA(Post Training)
(The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Desired Skills:
- Manage large amounts of Outbound calls (Daily 100-125 Calls) in a professional manner to prob relevant questions to filter leads
- Keep records of customer interactions and share daily report with all stakeholders
- Follow communication procedures, guidelines and policies
- Go the extra mile to enhance CX and get maximum revenue
- Maintain call quality by adhering all quality audit parameters
- Flexible for shift timing – 7 days between 9am to 9pm (9hours rotational shift)
- Provide accurate, valid and complete information by using the right methods/tools ; provide first call resolution for all type of queries
- Handling call scenarios, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Generate sales leads on Incoming calls by pitching our services
- Raising “Requests” to cross-functional teams and follow up to resolve the issues within TAT
- Go the extra mile to enhance CX
- Maintain call quality by adhering all quality audit parameters

Interview Process:
- Multiple face to face