About Mindtree - Infrastructure Management and Technical Support (IMTS): Mindtrees wide range of services ensures that the customer is able to concentrate on their core business while Mindtree manages their IT Infrastructure and provide support services to the customers customer. We provide round the clock services to deliver required information and reduce downtime to their IT Infrastructure by leveraging our ability to apply the appropriate standards and governance like ITIL/ITSM, ISO. Mindtrees IMTS business has carried out successful engagements with several clients providing value added services under the Network, Security and Database & Enterprise Product sub practices. Mindtrees IMTS business has significantly invested in setting up best-in-class NOC, Voice Gateway and Lab environment to enable high quality remote Infrastructure management.More information visit us at www.mindtree.com.

Training Location: Mindtree Kalinga, Bhubaneswar

Training Duration: 2 months

Stipend during Training: 15,100/- per month (Monthly Kalinga deduction (stay+ laundary) Rs. 6,000/- per month)

Job Location: Bangalore/ Chennai/Hyderabad/Pune

Designation: Junior Engineer

Eligibility: 2015 Batch - BSc-CS, BSc-Electronics, BCA candidates, BE/BTech (Circuit branches) with 60% and above throughout

Salary: INR 2.10 LPA

Roles and Responsibilities:

Technical Skills

 -  Should have understanding of basic IT related technical terms like memory, server, CPU, network, IP address etc.

 -  Prior Experience in infrastructure monitoring will be an added advantage

Role Details

 -  Be responsible for queue monitoring and acknowledging tickets.
 -  Assigning tickets to next level of engineers as per the category of tickets
 -  Service Desk, Server monitoring, Network monitoring, Troubleshooting server issues & network issues.
 -  Incident management and client handling skills.
 -  Support on call, ready to work in any shift as per the project need from any Mindtree location.
 -  Basic application support knowledge
 -  Excellent written and oral communication
 -  Ability to work independently, be adaptable to change and varied working hours
 -  Ready for 24/7 support, rotational shifts
 -  Ability to take quick decisions, like when to escalate a ticket to next level
 -  Ability to comprehend the issue and act with swiftness
 -  Individual must be flexible to work for extended hours, if required.

Soft Skills

 -  High Integrity

 -  Problem solving skills and learning attitude
 -  Good communication skills
 -  Confident & Energetic
 -  Team player
 -  Process oriented

The training would be on the below technologies:

- Operating System

  -  Windows
  -  Linux
- Database

  -  MS SQL
  -  My SQL
- Networking

  -  ITIL Basic Concepts

Interview Process:

  - Aptitude
  - Group Discussion
  - Candidate will be given a detailed offer letter (through mail)
  - After successful completion of the training in Mindtree Kalinga, there will be a final technical assessment by Mindtree. This will be based on the 8 weeks training curriculum.
  - Those who successfully clear the final assessment would subsequently on-boarded into Mindtree