About the Company:
Skalenow is a multi facet software company where our product division is focused on equipment rental market using Internet of Things, artificial intelligence, cloud and big data analytics.

Our equipment rental product IGNI is an IoT platform which helps the industrial vehicle owners (post rental booking) to track the operational efficiency, remote immobilizing, attendance and preventive maintenance in real time and help the business owner to plan accordingly.

Skalenow's BPM division serve it's North America based Customers using different voice based process.

Our Consulting division serve it's BFSI customers and the area of work include building chatbots, RPA tools, Speech recognition, Image Processing, deep learning, NLP, Devops and Test Automation.

Website: www.skalenow.com

Job location: Chennai

Desired Experience: 0-1 Years

Target Batch Passout: 2017-2018

Salary: INR 1.2 LPA to INR 3.6 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Course Specialization: Any Graduate

Tentative date of interview: Will be communicated post registration window is closed.

Tentative date of Joining: Immediate

Bond: None

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
-Providing Voice support to Internal End Users and External. Commercial End Users across the USA. The job will require you to handle inbound calls technical issues for End-uses
-Perform problem cause analysis
-Resolve routine customer problem
-Ability to identify Opportunity & Implement Process Improvement
-Has technical experience and skills in the areas of problem determination, creativity, and analysis

Desired Skills:
-Understanding of operating system, Windows/MAC configuration options, and troubleshooting
-Browser Support
-Printer Support
-X BOX
-Software Handling
-Strong Computer skills required
-Proficient in Network Connectivity Troubleshooting
-Excellent Oral and written communication
-Excellent Customer Service Orientation
-Neutral Accent
-Ability to identify basic Hardware parts and aware of hardware concepts
-Skilled in Commercially Standard Software application and major desktop operating systems.
-Questioning skills/Probing Skills, as relevant to the issue and level to the caller

Interview Process:
-Telephonic Round
-Operation Round
-HR Round