About the company:

ATPL’s purpose is to provide security to your IT Infrastructure and assist in related services. We are equipped to integrate your System with tailored Next-gen Security solutions that can protect and safeguard your Vital Assets.

Website: NAJob Profile: Technical Support Engineer

Job location: Mumbai

Desired Experience: 0-1 Year

Bond: No

Probation/Training Period: 6 Months

Salary: INR 1.44 LPA – INR 1.8 LPA

Course Specialization: Any Graduate

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

- Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email and telephone.

- Reach out to clients and assist them to choose right product.

- Manage customer expectations of response time and issue resolution

- Troubleshoot and reproduce problems and define workarounds

- Work with the engineering team on the more complex issues

- Deliver software patches and upgrades to resolve issues

- Provide product feedback to reduce the number of issues experienced by the customer

- Back up and assist the solutions/applications engineering team when they’re in the field delivering projects.

- Prepare post-sales support material to increase the effectiveness of Tier 1 support

- Assist in the training of Tier 1 support

- Making Proposal,

- Follow up with existing client.

- ADSS server installation/AFP Server installation.

- CSR creation on a different server.

- SSL Certificate installation on IIS and Apache Tomcat Server.

- CMS Management

- Assisting to sales person

- Info-sheet: - Suggesting Type of product require

- Check: - Client Validity through online sources.

- CSR: - Create certificate in CMS

- Assisting: -  Client for Certificate Installation

- SSL Information: - Competitive Information(Research)

Skill Set Required: 

- CCNA and CEH certified fresher’s preferred.

- Strong knowledge and hands-on experience with distributed and web-based applications and data networking on Linux (embedded, Ubuntu) and Windows.

- Technical knowledge of wireless and communications networking

- Excellent interpersonal and communication skills, both written and verbal

- Experience with working with a geographically dispersed and customers.

- Ability to work cross functionally with development and applications engineering and sales staff.

- The ability to learn quickly and teach others.

- Motivated by solving problems and helping others

- Competent in MS Office tools, specifically Word, PowerPoint, Excel

Interview Process:

- Face-to-face Rounds