Customer Support Executive
HappayAbout The Company :
Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. They are backed by top angel investors.
Website : NA
Job Location: Bangalore
Desired experience: 0-2 Years
Course Specialization: Any Graduate/Post Graduate
Batch: 2014/2015/2016
Training Period: NA
Salary: INR 1.8 LPA- INR 2.75 LPA
Bond: None
Date of Joining: Immediate
Tentative Interview Date: Will be communicated once the Registration Window is closed.
**The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description:
-Ensuring execution of Operational Processes to allow the business to efficiently operate and grow
-Responsible to follow best in the class processes in the company Customer Support, Payments, KYC, etc.
-Comfortable dealing with ambiguity and working in a constantly evolving business environment
-Driving a culture of getting things done on time with high quality of service
-Ability to follow-up & coordinate with multiple internal stakeholders
-Following up clear metrics for performance measurement & turnaround times for each of the key processes
-Provide Customer support , on Call, Emails, and Live chat.
-Should be open for working night shifts.
Key Skills:
-Graduate (B.E. / B. Tech/B.com/BA / Banking preferable but not a must)
-Good Written & Verbal Communication skills (Fluency in English & Good Hindi speaking is mandatory) is a must
-Good Analytical & Logical Reasoning skills
-0-2 years of work experience.
-Proficient in MS Excel (to do analysis & reporting)
-Optional – Exposure to Customer support or banking is plus
-Comfortable with 6 working days and flexible with the work timings.
Interview Process:
-HR Screening
-Aptitude Test
-Manager Round
Education:
B. Pharm, B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.E-Com., B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BAF, BBA, BBI, BBM, BBS, BCA, BCM, BDS, BFIA, BFM, BHM 3 Yr., BHM 4 Yr., BIM, BIT, BJMC, BMM, BMS, Chartered Accountant, Diploma 1 Yr., Diploma 2 Yr., Diploma 3 Yr., LL.B, M. Pharm, M.A., M.A.(Hons.), M.Com.(Hons.), M.Phil., M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBBS, MBE, MCA, MCM, MFM, MMS, MSW, Nursing, P.G. Diploma 1 Yr., P.G. Diploma 2 Yr., P.G.D.B.A, P.G.D.B.M., P.G.D.C.A, Ph.D.