About the Company:
GoEventz is a pristine online portal created for targeting diversified events being organized across the world. They aim to bring event organizers and event attendees together to make events memorable. They help you discover and go to exciting events around you. They give powerful & intuitive tools to event organizers to help them make their events successful.

Website: NA

Job location: Gurgaon

Desired Experience: 6 Months- 2 Years

Note: Only male candidates should apply

Target Batch Passout:  2013-2016

Salary: INR 2 LPA – INR 4 LPA (The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Course Specialization: B.E./B.Tech/BBA/BCA/B.Sc/B.Com

Tentative date of joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:  
Candidate will be responsible for following:
-Build and manage customer relationships at all levels.
-Proactively follow up renewals, previous sales, high value accounts and cancellations, increasing retention.
-Maintain customer focus at all times and respond to customer enquiries over e-mail, phone and chat using Best Practice guidelines.
-Respond to inquiries or issues regarding product functionality; understand issues/requests and resolve/respond within specific timelines.
-Respond within defined SLA and provide with appropriate solution to the query or complaint.
-Ensure all customers' queries are investigated and resolved, escalating issues if appropriate, to the Team Leads/CTO.
-Take ownership of Account Management tasks and work with cross teams to exceed customer expectations.
-Capture customer feedback and channelize to internal teams as appropriate.

Skill Set Required:  
Candidates must have following skills:
-Excellent written and verbal communication skill.
-Knowledge of customer service principles and practices.
-Ability to effectively collaborate with team members.
-Experience in utilizing a Helpdesk solution to manage/resolve issues.
-Time management, prioritization, and analytical skills.

Interview Process:
-HR Interview
-Face to face Interview

Last date to apply: 06 - February - 2017

Note:   
-Office timings would be 12:30 pm to 9:00 pm.
-Saturday & Sunday would be working (work from home as of now).
-Employee can take any 2 week days off in lieu of working weekends.
-Cab facility is not available.
-Other perks - 24*7 CCD Tea/Coffee & Flexible working hours.