About The company

Being into the IT domain for over 4 years, Walkover specializes in web based application development and mobile application development. It has been creating innovative products since it was founded and continues to introduce new products from time to time.

Website: NA

Job Profile: Customer amazement specialist

Job Location: Indore

Desired experience: 0-2 Year

Course Specialization: Any Graduate/Post Graduate

Batch: 2014/2015/2016

Training/Probation Period: 3 months

Salary: INR 1.8 LPA – INR 3 LPA

Bond: None

Date of Joining: Immediate

Tentative Interview Date*: Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

-Scrutinizing the reports of trouble that are received by client and customer.

-Should be able to provide the text and voice support.

-Should have professional approach towards problems and responding to them in a timely manner.

-Should have basic and advanced level skills on computer and understand the technical process.

-Responding to the issues of servicing with effective skills.

-Should know how to tackle the queries of clients.

Requirements:

-Should be extremely passionate and self-motivated.

-Excellent analytical and problem solving skill, combined with the ability to provide quick resolutions to the problem.

-Strong verbal and written communication is mandatory.

-Act as an intermediary between the organization and client and /or customer such as dealing with the complaints and queries of consumer and /or client.

-Technical support executives should possess a Bachelor’s degree and also have working knowledge of computers. In fact, they must have knowledge of technical details for working as technical support executive or in a similar capacity.

-Engineering students will be preferred

-High grasping and technical ability.

-Candidate is required to have coding knowledge (he/she is not suppose to code).

Interview Process:

- Written Round

- GD Round

-HR Round