About the Company:

Website: NA

Job location: Nagpur

Desired Experience: 1-3 Years

Target Batch Passout: 2014-2017

Salary: 3 LPA - INR 8 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Course Specialization: B.Tech/MBA

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:
- Should understand the complexities of business & customer needs. Developing a complete understanding of needs, anticipating changes & improvements & Resolving the client issues and complaints.
- Managing Communications between key clients and internal team.
- The first and upmost things to do is to review Past Due orders and compile information, reach out to Expeditors to get immediate action, update the status information in CRM.
- Handling emails, read unread email and take appropriate action, if investigation takes time, send acknowledgment with expected timeline.
- Review Cases, reach out to Order Entry team, when required and update the status information in CRM.
- He/she should always help the Expeditor team, whenever needed.
- Ensure order progress information is updated for upcoming orders.
- Meeting all client needs and deliverables according to proposed timelines.
- The ultimate aim should be to satisfy the customer needs and also to provide them upfront information regarding order status information, ask for order feedback once delivered and create an awesome customer experience.
- At the same time, he/she should be able to make the customer feel responsible for any issue/failure.
- Single Point-of-Contact for Sales Rep.
- Single Point-of-Ownership for all things related to an Order.
- Manage communications with the customers via email and telephone related to order progress.
- Proactive in communication with customers, vendors, and Sales Rep on any impact to delivery dates.
- Secondary Point-of-Contact for the customer when Sales Rep is unavailable.
- Assist Sales Rep in RFQ and Item-Setup when Out-of-Office.
- Record all customer issues / problems in CRM for Sales Rep to know all customer interactions.
- Internal tasks – Maintaining customer record, updating customer contact information, etc.-
- Able to do multitask, prioritize, and manage time efficiently.
- Goal-oriented, organized team player.
- Self-motivated and Self-directed.
- Excellent verbal and written communication skills.
- Basic computer skills, and experience with CRM software.

Interview Process:
- Technical round
- HR round

Late date to apply : 20 August 2018