About British Telecom(B.T)

The way communications is changing the world is one of the most significant forces of our time. And we believe the business we're in is transforming the future for the better.

When we laid the first telephone lines, we started a technology revolution. These days, life and work is built around being connected. That's why we never stop improving our network. And why we want everyone to benefit from our investment in fibre.

Through us, millions of people in over 170 countries connect with friends and family, and have a universe of information and entertainment at their fingertips. For businesses large and small, we're the infrastructure that helps them work more productively and compete in global markets. We underpin everything from economic growth to many of society's essential services.

Every day, our 110,000 people use their expertise to build on our network's capabilities, explore the latest technologies, and create new possibilities, across the globe.

Website: NA

Profile Offered: Assosciate (Customer Management & Contact Centre)

Course Specialization: Any Graduate(BA/BBA/BCA/BCOM/BSC)

Target Batches: 2015, 2016, 2017

CTC Offered: INR 1.8 LPA

Process overview (Customer Management & Contact Centre):

CMCC will focus on the contact centre elements of dealing with customers and managing the customer experience. It would act as a back office factory, that is an off line expert team offering back office support to the Consumers whose orders have failed a happy path and have fallen out

because of an issue. In simple terms, an order before getting fulfilled could fall out because of various reasons in the order journey like DOB mismatch, incorrect address etc. It becomes imperative that the error is corrected and the order be put back on a happy path!! 

This team would focus on exactly this and get in touch with customers by either calling them or through chats to correct the error and get the order journey completed.

Skill Set Required:

- Excellent verbal and written communication.

- Good typing speed (40wpm with 90% accuracy)

- Flexible to work in shifts.

Benefits
- BT in India is setting up one of the biggest captives and working in captive has an edge over working in a BPO.
- Medical Insurance benefits & Accidental Insurance coverage.
- Free cab service.
- Night Shift allowance.
- Opportunity to move laterally within the organisation, through IJP for various other roles and business units which exist