About The Company :
Interactcrm provides an Omnichannel Customer Experience Management platform. Our solutions help businesses deliver a Communication Experience that is Positive, Contextual, Empowered and Purposeful. This leads to higher customer retention and greater loyalty, enhancing the brand strength of our customers in the market. Our Flagship platform, ICX is a Cloud Ready Multichannel CX platform that centrally receives, evaluates, routes, personalizes and assigns contacts across Inbound and Outbound Voice, Email, Fax, Web Chat, SMS, Twitter and includes Multichannel Callback. The ICX platform also includes an integrated Service CRM application that automatically captures, assigns, tracks and escalates Tickets and Incidents across the enterprise. ICX provides packaged integration into the Avaya Telephony platform as well as leading CRM vendors such as Salesforce.com, Microsoft CRM, SugarCRM and RightNow with more being added every quarter. Interactcrm has several years of experience as an independent provider of Avaya based professional services on Avaya Interaction Center, Avaya Experience Portal, and Avaya IQ platforms and have delivered more than 150 engagements globally.

Website: NA

Job Location: Mumbai

Desired experience: 0-3 Years

Course Specialization: B.E/B.Tech/MSc/MCA/BSc

Target Batch Passout: 2015-17

Training/Probation Period: None

Salary: - INR 2.9 LPA qualified B.E./MSc/MCA/BSc candidates
- INR 2.2 LPA for other graduates (The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 10 July 2017

Job Description and Skill Set Required:

- Understand issues / application change requirements from the business partner / clients.
- investigate and troubleshoot / resolve the problems (software product / application related queries) faced by the users / clients.
- Provide product support / responses within agreed time limits to the client and log all client interaction (mails and communication).
- Knowledge of SQL Query writing and Java / J2EE (Core Java, JSP, Servlets).
- Good analytical, logical and communication skills .
- Willing to work in US shift (8:00 pm – 4:30 am)

Interview Process:

- Written test in Core Java & SQL
- Technical interview
- Head of Department interview Round
- HR interview Round