About the Company:
upGrad is an online higher education platform. Founded by Ronnie Screwvala, Mayank Kumar, Ravijot Chugh and Phalgun Kompalli in March’ 2015, upGrad provides university education online for working professionals. upGrad empowers professionals to reach their full potential through industry-relevant online programs delivered in the most engaging learning environment. Through exclusive partnerships with some of the most prominent universities like IIIT-Bangalore, MICA, BITS Pilani, ISB, Cambridge Judge Business School and brands like Uber, Genpact, Google, Facebook, JioSaavn - our aim to impart university education, online.

Website: NA

Job location: Mumbai

Desired Experience: Freshers

Probation/Training Period : 3 months

Course Specialization: MBA

Batch: 2020

Salary: INR 25000 per month(During Probation)
            INR 6 LPA(Post Training)

Date of Joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:
- Manage large amounts of Outbound calls (Daily 100-125 Calls) in a professional manner to prob relevant questions to filter leads
- Keep records of customer interactions and share daily report with all stakeholders
- Follow communication procedures, guidelines and policies
- Go the extra mile to enhance CX and get maximum revenue
- Maintain call quality by adhering all quality audit parameters
- Flexible for shift timing – 7 days between 9am to 9pm (9hours rotational shift)
- Provide accurate, valid and complete information by using the right methods/tools ; provide first call resolution for all type of queries
- Handling call scenarios, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Generate sales leads on Incoming calls by pitching our services
- Raising “Requests” to cross-functional teams and follow up to resolve the issues within TAT
- Go the extra mile to enhance CX
- Maintain call quality by adhering all quality audit parameters

Interview Process:
- Face to Face Interview Round
- HR Interview