Web Solutions Specialist (BigRock)

About the company:
Endurance International Group, a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium-sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, eCommerce, eMarketing and mobile business tools to approximately 4.2 million subscribers around the globe. The company's world-class family of brands includes Bluehost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,600 people across the United States in Utah, Texas, Washington and Arizona and in the United Kingdom, India, Israel, and Brazil. Endurance International Group is now looking to expand its footprint in the south-east Asia region and in early 2014 acquired the web presence business of Directi, the brands of which include Big Rock, ResellerClub, LogicBoxes and Webhosting.info

Website: https://india.endurance.com/

Job location: Mumbai

Batch: 2016-2018

Desired experience: 0 to 2 Years

Salary: 23,000- 25,000pm + 24,000 Anniversary Bonus + Benefits

Probation/Training Period: 6 months and 1 month respectively

Bond: No

Course Specialization: B.tech, BSC IT, Mba in IT, Any graduate from tech background

Tentative date of joining: ASAP

Tentative date of interview: Will be communicated post registration window is closed.

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

What's the job like?

Responsibilities:
-Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
-Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback
-Testing & analysis of all products & services
-Identifying any bugs/issues in the system and assisting in their resolution
-Recording, tracking and reporting problem activity
-Building strategies to improve efficiency, profitability and quality of service
-Reviewing existing product/feature documentation; publish documentation in internal knowledge bases

General Requirements:
-Experience: 0-2 years in Customer Service or similar capacity, preferably on an IT platform
-Educational Qualifications: Graduate from any stream . Any Engineering, or BSc (IT or Computers) preferred

Detailed Requirements:
-Must be customer focused and willing to do whatever it takes to resolve customer issue
-Strong customer interaction skills and ability to work in a variety of customer situations
-Outstanding written and verbal communication skills
-Ability to solve complex problems quickly, inventively and resourcefully
-Good working knowledge of computers and the internet; strong ability to develop new skills
-Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation
-Strong attention to detail
-Avid internet user, with strong inclination towards technology
-Highly motivated and energetic team player, with excellent interpersonal skills
-Must be willing to work in rotational shifts

Tech knowledge required:
-Networking and DNS basics
-Basic knowledge of Linux/Windows Operating Systems.
-Basic knowledge of Hardware/ Softwares
-Basic knowledge of Web and Email servers
-Configuration and troubleshooting mail clients using IMAP/POP/SMTP
-Troubleshooting server side scripts
-Technologies involved (prior knowledge of these would be a plus):
-Domain name system (DNS)
-Domain names and domain name registration
-Web Hosting, cPanel/Plesk, PHP,Perl,ASP, dotNET, Perl and FastCGI
-Simple Database functions like Backup/Restore
-Email Solutions
-POP/IMAP/SMTP
-Digital Certificate/ Issuing

Interview Process:
-HR Round+ Written Test
-Round 1 with Hiring managers
-Round 2 Final round with the Head