Trainee/Associate -Customer Support

About The Company

Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.

Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.

In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.

Website: https://www.urbanladder.com/about-urban-ladder

Job Location: Bangalore

Training/Probation Period: 3 months

Salary Details: INR 2.5 LPA to 3 LPA(Including 7.5% variable)

Desired experience: 0 to 1 Year

Batch: 2015/2016

Courses: Any Graduate(BBA/B.Com/BCA)

Bond: None

Tentative date of interview: Will be communicated post registration window is closed

*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Why is this role important:

For Urban Ladder, their customers' problems are most important. They need dynamic yet humane personalities who can help and engage with customers in whole new way. UrbanLadder stands for innovation and believe that they need to innovate in every small thing they do. Engaging with customers over the phone and understanding their problems will be a way of life for you here.

Primary Skills and Functional Experience:

- Possess great written communication.

- Willing to answer calls, email and chat and be open to learning to use other new channels or processes.

- Willing to be an excellent customer advocate internally and stand up for what's right by the customer.

- Willing to work fast and be flexible with work timings/schedule and availability.

- Have knowledge of and be an active social media user.

- E Commerce and hospitality experience is a huge bonus.

- Freshers are more than welcome.

- Willing to work on Saturdays

Desired Skills and Functional Experience:

- Dynamic personality with extremely humane outlook

- Experience in having handled irate customers

- Team player

- Active on social media networking sites

- Ability to think outside the box

- Self-driven and motivated

- Basic knowledge of systems, excel

Role and Responsibilities will include:

For you to fit into this role you should be someone who can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries. Just make sure our clients are happy at the end of every interaction! Your role will involve you being a multi-tasker, handling multiple responsibilities and customers at the same time. Let's be honest. Client servicing isn't easy and we aren't looking for people who want it easy. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet.

Interview Process:

- Written Test

- Multiple rounds of face to face interviews