Trainee Support Engineer

About The Company:
PFSweb, Inc., leads brands to commerce success. Across two key business units – LiveArea for professional services and PFS for order fulfillment services – we focus on smooth operations and intelligent technologies to drive conversions, empower brands, and deliver outstanding customer experiences. From creating unique, seamlessly designed flagship sites to picking, packing, and shipping orders, our teams are experts in all areas of digital commerce. Major brands and other companies turn to PFSweb to optimize customer experiences and enhance traditional and online business channels, creating commerce without compromise.

Website: www.pfsweb.com

Job Location: Bangalore

Desired Experience: Fresher

Course Specialization: B.E/B.Tech/BCA/ MCA/ BSc(Computers)/Diploma (Computers)

Target Batch: 2019

Salary: INR 3 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Bond: None

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Responsibilities:
- Working in 24*7 environment in rotational shifts providing technical and application support for international (US/Canada/Europe) clients via phone, email and chat.
- Receive and record technical and application support calls from end users Record incident resolutions in the IT Help Desk tool.
- Knowledge troubleshooting desktop, server, network and application issues. (In additional to enterprise applications)
- Server and application monitoring.
- Follow-up with supervisor to support teams for timely completion of tasks.
- Ability to work independently and in a team environment.
- Answer the Service Desk phones in a courteous and friendly manner following the specified IT procedures.
- Troubleshooting user problems using available tools and technologies (soft phones, Microsoft Teams and Jump servers)
- Adherence to process and procedures.
- triaging the tickets to different support groups based on category of the tickets.
- Following up on tickets and tracking them to closure (End to End).
- Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application support, etc.
- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
- providing sufficient and accurate information to users on the ticket status.
- The ability to pick up new processes quickly and efficiently, communicate effectively and be accountable for their actions.
- Work on any ad hoc tasks/projects assigned and ensure timelines are met.
- Willingness to learn new technologies and adapt to the needs of the organization changes.

Job Requirements:
- Flexibility to work on 24/7 shifts rotational.
- Basic system support knowledge and excel knowledge (preferable).
- Ability to learn quickly and adapt to changing requirements.
- Strong written and oral communications skills
- Work collaboratively with others to achieve group goals, energize people to work together to accomplish business results.
- Good listening skills.
- must be flexible and be a team player.
- Good problem solving skills.
- Knowledge of ticketing tools (preferable)

Personal Characteristics:
- be a strong team player.
- Effective communicator.
- Ability to work in a team environment.
- Interpersonal skills to interact with customers and team members.
- Service oriented and good self-learning ability.

Note: Need only male candidates due to rotational shift.

Interview Process:
- Face to face round