Telecalling/Telemarketing Executive
New Delhi Centre For Sight Limited
0 - 3 Years
|
1.7 - 2.7 LPA
|
New Delhi
Established in 1996, by Dr. Mahipal S Sachdev, eminent ophthalmologist and Padmashree awardee, Centre for Sight (CFS) is a leading eye care provider in India. Since its inception, Centre for Sight has been guided by patient centric values of efficiency, precision, compassion and integrity.
Centre for Sight won the prestigious Frost & Sullivan award as the Eye care provider company of the year 2010 & 2014, an affirmation of its values. Centre for Sight was awarded the prestigious FICCI Healthcare Excellence award for Operational Excellence in 2012. ET Now Leaders of tomorrow national award for Business Excellence in 2014. Awarded "Best Single Specialty Hospital Chain 2016" at Businessworld 3rd Healthcare Summit & Awards. Dr. Mahipal S Sachdev, chairman & MD CFS group of hospitals receives lifetime achievement Award at Times Health achiever Delhi NCR 2017. Also the hospital was awarded best single specialty hospital in the same conclave. These awards are recognition of our committed efforts to make eye care a super specialty in India.
Driven by the mission to provide the best eye care to all, Centre for Sight has carefully handpicked a team of more than 145 doctors from premier institutions across the country with a reachability to most cities in form of 47 eye care centers and has recently opened its state-of-the-art facility : Centre for Sight Eye Institute at Dwarka, Delhi, the largest private comprehensive superspeciality eye Institute in north India.
Centre for Sight is registered in many states under the Nursing Home Act by the Directorate General of Health Services and is on the panel of many reputed Public Sector Undertakings, Corporates and TPAs. Centre for Sight has its eye bank at Preet Vihar, Delhi.
For team Centre for Sight, the guiding principles for achieving Excellence in Eye Care is to provide to all who enter our portals, specialized eye care, honest clinical opinion and latest technology. With these principles always in our mind, we hope to continue serving our patients with eye ailments to the best of our ability and live up to the reputation of being a leading provider of quality eye care.
Website: www.centreforsight.net
Profile Offered: Telecalling/Telemarketing Executive
Job Location: Delhi(Pocket-1 Sector 6 Dwarka)
Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization,Any Doctorate in Any Specialization
Desired Experience: 0 - 3 years
Roles and Responsibilites:
Answer calls and book appointment in HIMS as per the need of patient.
Handle patient inquiries telephonically.
Manage and resolve patient complaints.
Provide available service information to patient.
Enter patient information into system.
To do temporary registration in in case of new patient.
Identify and escalate patient grievance to team leader.
Route calls to Centre SPOC if require.
Follow up calls to patient in case of No Show and Surgical pending cases.
Rescheduling and cancellation of appointment as per the availability of Doctor.
Document all call information according to standard operating procedures.
Complete call logs.
Make Feedback calls as per the SOP.
Follow up of online leads and conversion into appointments.
Make calls to post Operative Patients and Data Management.
Produce call reports.
Education:
B.A., B.Com., B.Sc., B.Tech/B.E., BMM, BMS, M.A., M.Des, M.Sc., M.Sc. (Tech.), M.Sc.(Hons.), M.Tech./M.E., MBA, MBE, MMS
Work Experience:
0 - 3 Years
Salary
1.7 - 2.7 LPA
Industry
ITeS/BPO
