Technical Support Executive

About the Company:

TalkCharge is an online recharge portal with a mission to provide hassle free recharge experience to our customers. To make this happen, we have an outstanding team and advisors with 60+ experience in the same industry. We believe that simplicity is the ultimate sophistication. At Talkcharge recharges are just a click away, hence you can do any number of recharges/bill payment with amazing user experience. TalkCharge is bootstrapped by private investors and hence we are on the mission to make it as much profitable as we can. Being bootstrapped, we work hard and smart to provide the best services to our customers and targeted to reach every single mobile subscriber in the country.

Website: https://www.talkcharge.com

Job location: Gurgaon

Desired Experience: 0 to 1 Year

Batch: 2013 to 2016

Course Specialization: B.Tech(CS/IT)/BCA/MCA

Salary: INR 1.8 LPA to INR 4 LPA (The final CTC will be dependent upon candidates’ performance in the interview)

Probation Period: 3 to 6 Months

Tentative date of joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

- Providing enterprise level technical support to the customers via phone, web, email, chat and other support channels as required.

-  To take ownership of customer issues reported and see problems through to resolution 

-  Research, diagnose, troubleshoot and identify solutions to resolve customer issues 

-  Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams 

- Provide prompt and accurate feedback to customers 

- Ensure proper recording and closure of all issues 

- Prepare accurate and timely reports 

- Document knowledge in the form of knowledge base tech notes and articles

Skills Requires:

- SEO knowledge

- Proven working experience in enterprise technical support 

- Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.

- Strong problem-solving skills 

- Excellent client-facing skills 

- Excellent written and verbal communication skills 

Interview Process:

- Multiple Face to Face interview