Technical Support Executive

About The Company:

Artech is a Global Provider of Workforce Solutions & IT Consulting Services. Having our Head Office at New Jersey and other locations are Noida, Bangalore, Pune, Hyderabad, & Chennai. Having global employee strength of 7000+.

Website: www.artechinfo.in 

Profile:  Technical Support Executive

Job Location: Bangalore

Inteview Location : 1- Vijayawada, Andhra Pradesh

                                 2- Arakkunnam, Kerala

Desired experience: 0-1 yrs

Course Specialization: Any Graduate

Target Batch Pass out: 2016 - 2017

Salary: INR 2.16 LPA + Incentives+ Allowances

Probation/Training Period: 1 Month

Tentative date of Joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

-Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user\'s contacts and proactive notification system

-Providing excellent customer service support to Global customers during every single interaction

-Assisting end users to avoid or reduce problem occurrences

-Adding case resolution to Knowledge Management System

-Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

Skill Set Required:

-Voice Process*

-Good Knowledge on Hardware and OS Skills*

-English and Communication Skill Is Mandatory**

-Customer relationship management

-Should be able to interact with global customers

-Ready to accept Inbound and Out bound process

-Excellent communication mandatory

-Highly Aggressive

Process:

Once the candidates clears the interview rounds, will have to attend the training for 1 month.
Post completion of training candidates will be deployed to HP (Hewlett Packard).

Interview Process:

-Face to Face Interview(Multiple Round)