Technical Support Executive

About The Company: 

A2S is a technology wise creative company doing extensive projects in the field of Business Outsourcing, Technical Support, Website Designing, Website Development and Mobile Application Development. Their Web and Mobile Development professionals are committed to provide work which pushes the limits of creativity and at a quick turnaround time with utmost quality.

Website: www.a2sinfotech.com

Desired Experience: Fresher

Salary Details: INR 2 LPA - INR 3.5 LPA

Job Location: Delhi

Course Specialization: Diploma (All Streams)/B.Tech./BCA/B.Sc.

Last Date Of Registration: 2nd December 2016 (Friday)

Tentative Date Of Interview: Will be communicated post registration window is closed

Tentative Date Of Joining: Immediate

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description: 

Utilize professional techniques to retain & delight customers.

Provide quality service & resolve concerns efficiently & professionally.

Above all take full ownership of the Incident from Creation to Closure.

Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.

Document & add new issues/solutions to Knowledge Management Repository.

Use of soft skills - Listen, Empathy, Courtesy etc.

Skills Required: 

Should have good Communication Skills with Good Technical Knowledge in MS Office 2003, 2007, 2010, IE6, IE8, Basic Networking Concepts, Operating Systems like Windows XP, Windows 7.

Should have good problem-solving capability to resolve incidents and ensure no resolvable incidents are dispatched.

Good Computer acumen.

Interview Process: Face to face interview.