Technical Support Engineer

About The company

Wingify, a Delhi based fast-growing software company, makes Visual Website Optimizer (VWO), leading tool that helps marketing professionals increase sales and conversions on their websites using a  variety of techniques such as A/B testing, behavioral targeting, heatmaps, usability testing, etc. VWO is used by 4000 businesses across 80 countries, and the customer base includes big brands like Microsoft, AMD, GE, and Walt Disney internationally, and close to home, companies like Jabong.com, cleartrip.com and MakeMyTrip.

Website address: www.wingify.com

Job Profile: Technical Support Engineer

Job Location: Pune

Desired experience: 2-3 Years

Course Specialization: B.E/B.Tech, BCA, MCA, B.Sc-IT, M.Tech

Probation/Training Period:  3 months

Salary:  INR 5 LPA- INR 8 LPA + Allowances

Bond: None

Date of Joining: Immediate

Tentative Interview Date*:  Will be communicated post registration window is closed

*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

The Support team at PushCrew is a critical part of our future success and we are looking only for the best people out there. We take the success of our customers extremely seriously. We feel their pain. We feel their joy. Are you up for the challenge?

A Technical support consultant serves as an expert on the PushCrew push notification tool and associated web technologies. This is a customer-facing technical role required to find solutions to issues faced by our customers. A support consultant is the technical interface between our customers and PushCrew’s development/QA and Product management teams.

Responsibilities:

-Research, diagnose, troubleshoot and identify solutions to resolve customer issues within set SLA’s.

-Provide regular and proactive follow-ups to customers with recommendations, workarounds, updates, and action plans.

-Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

-Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.

-Document troubleshooting and problem resolution steps

-Participate to provide training to customers when required

Interview Process:

- Functional Interview

- Technical Round

- HR Round

- Face to Face Interview