TECHNICAL SUPPORT ENGINEER

About The Company:
MyLoanCare - Kuchh Baat Aapke Interest Ki MyLoanCare.in is among Indias leading online loans marketplace led by a Gurgaon based team of techno-financial experts working on a mission to bring transparency, simplicity and convenience in the way people borrow money. MyLoanCares state-of-the-art, home-grown technology platform enables online delivery of loans and related services to customers with speed and transparency. Our website myloancare.in gets more than 1.5 lakh visitors every day and has an average customer ratings of 4.3/5. We have recently received a round of Series A equity funding from Ncubate Capital Partners, a private investment arm of SAR Group family office for investments in branding, technology augmentation and growth of our company.

Website: https://www.myloancare.in/

Job Location: Gurgaon

Desired Experience: Freshers

Course Specialization: B.E/B.Tech/BCA/MCA

Target Batch: 2021

Probation/Training Period: 3 Months

Salary: During Training Period: INR 2.4 LPA
              After Training Period: INR 3 LPA( as per performance/skills )
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: immediate

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients

Skill Set Required:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco, Asterisk Dialer or similar technologies is a plus.

Mandatory Required:
- B.Tech and BCA candidates only

Note:
- Virtual training – On the Job Training

Interview Process:
- Multiple Technical Rounds
- Final Round with manager
- HR Round