Technical Support Engineer

About the Company:
GlowTouch is your strategic outsourcing partner, providing personalized contact center, business processing, and technology outsourcing solutions. Regardless of the size of your business, our dedicated support model provides the same quality and attention for every client. Your objectives become our shared objectives, so we can successfully deliver solutions to your organization that improve all stages of your customers’ journey. We have provided business outsourcing solutions since 2002. Our trusted performance and execution are underpinned by a highly-educated, loyal workforce, with innovative solutions crafted by award-winning leadership.

Website: https://www.glowtouch.com

Job location: Mangalore

Desired Experience: 0-1 Years

Target Batch Pass-out: 2018-2019

Salary: INR 2 LPA - INR 2.50 LPA
(The final CTC will depend upon candidate's performance in the interview and will be at the company's discretion)

Course Specialization: BE/B.Tech,/BCA/BSc/MCA/Msc

Bond: None

Probation/Training Period: 1 Month

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:
- Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services
- Provide technical support for level-one escalation issues via the help desk
- Should multitask and meet specific goals set by supervisors and the managers

Skill Set Required:
-Excellent written and verbal communication skills in the English language.
-Ability to work well with a team in a fast-paced, constantly changing environment
-Outstanding customer service skills and a dedication to provide a great customer service
-Reliable to work in rotational shifts including night shift and to complete work as per expectations.
-Ability to multitask and meet specific goals set by supervisors and management.
-Typing skills with 35wpm and strong with logical thinking.

As an employee they would be eligible for:
- Shared Accommodation to bachelors
- Transportation in Mangalore city (certain pick & drop points)
- Provident fund, ESIC & Gratuity
- Medical Insurance & Doctor at Campus
- ATM & Food court
- Outdoor & Indoor sports

Interview Process:
- Aptitude round
- HR round