Technical Support Engineer

Data Resolve Technologies is an emerging player in the area of Cyber Security and intelligence for Enterprises. It is focused on addressing insider data theft and data loss with security analytics via end points, from in-premise and on-cloud platforms, with products christened as "inDefend - Solution for Insider Threat.

We have 100+ enterprise customers with customer presence in multiple countries. We have been recognized amongst the Top 10 emerging companies by Nasscom in 2014. Recognized amongst the Top20 fastest growing IT Services in 2014 and 2015.

We have been recognized amongst the Emerging Cyber Security Company by DSCI in 2014 And the list goes when it comes to honors and accolades...More details about the company, products, customers,promoters,management, advisors etc.

Website: https://www.dataresolve.com/

Job Location: Noida.

Desired Experience: Freshers.

Course Specialization: B.E/B.Tech(CS/IT).

Target Batch: 2022.

Mode: Work from Office.

Training Period: 6 Months.

Stipend: 15,000/month.

Salary: INR 3 LPA to 4 LPA.

Tentative date of interview: May.

Tentative date of joining: Immediately.

Job Description:-

This role requires handling of support and deployment activities of our core products via remote sessions and on-site client visits.

Roles & Responsibilities:-
--Respond to customer cases assigned to you in line with SLA.
-Ensure full understanding of the issue (including impact to customer)
-Gather logs, configuration details and attempt to reproduce the reported issues.
-Research the issue with team members and in the knowledge base/documentation as needed.
-Document all interactions and case details, including a detailed description of the issue and any resolutions provided/recommended.
-Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.
-Participate in knowledge sharing (discussions and input towards knowledge base/documentation).
-Perform other duties and projects as assigned.

Education, Experience & Required Skills:-
-Bachelor's degree or higher in Computer Science, or equivalent experience.
-Experience of Deploying application at client location
-Troubleshooting of cross platform OS ( Windows, Linux, Mac)
-Familiarity with support tools ( Team viewer, WebEx, Go to assist, Windows Remote
Assistance etc)
-Excellent written and verbal communication skills(Speech clarity, voice clarity, good
pronunciation
-Linux fundamentals (Command line navigation and basic features, file system,
permissions, networking, etc.)
-Windows (Permissions, services, file system, Event Viewer, etc.)
-Active Directory (Domains, structure, permissions, group policies, etc.)
-Postgres fundamentals (Management interface, accessing logs, backup-restore,
browsing databases, simple

Good understanding of the following subjects:-
-Networking fundamentals (TCP/IP, 3-way handshake, DNS, UDP etc.) o Application Layer Protocols SMTP, FTP & HTTP etc. SSL/TLS,Routing.
-Firewall & Antivirus o Proxy queries, permissions, jobs, etc.)

-Other Skills:-
-Ability to work well with others on a team Basic understanding, installation of MongoDB.

Interview Process:
-HR Shortlisting
-2 Technical Interview Rounds