Speedbit has its roots firmly in on-site PC installations, migrations and repair for small and medium sizes businesses. In an effort to save money, many SMBs try to do everything themselves, become distracted and waste valuable time away from their core business.
This can have a financial impact and this is where Speedbit products and services get involved to allow businesses to refocus on their attention on clients and revenue generating activity. Our proficiencies include desktop, hosting and servers, identity and security, project and portfolio management.
We recruit the best talent from leading institutions and provide them with comprehensive training, as well support for industry certifications from Microsoft and Cisco. This allows us to benefit from strong retention rates and the ability to offer consistent level of quality and support for our clients.
Our products include:
*PC Performance enhancing software
*PC Driver Updates
*Antivirus & antimalware support
*Full home networking support.
At Speedbit, we believe people perform at their best when they can focus and are able to work and live their own way. Computers are one of the most critical business and recreational tools people.
Website: www.speedbit.com
Profile Offered: Technical Support Associate
Job Location: Gurgaon
Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization,Any Doctorate in Any Specialization
Desired Experience: 0 - 5 years
Roles and Responsibilites:
Responds to customer technical problems/issues related to hardware, software.
and networking via e-mail/chat and phone.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Uses troubleshooting techniques and tools to identify products that are defective.
and follows guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies and provides input on unique or recurring customer problems.
Monitors and tracks issues to ensure accurate resolution.
Education:
B.Com., B.Sc., B.Tech/B.E.
Work Experience:
0 - 5 Years
Salary
1 - 5 LPA
Industry
ITeS/BPO