Concentrix - Technical Support Associate - Faridabad, Greater Noida, Gurgaon, New Delhi, Noida
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Home keyboard_arrow_right Jobs in India keyboard_arrow_right Fresher Jobs keyboard_arrow_right Fresher Jobs in Faridabad keyboard_arrow_right Technical Support Associate
Concentrix

Technical Support Associate

Concentrix

0 - 3 Years   |   0.5 - 2.5 LPA   |   Faridabad, Greater Noida, Gurgaon, New Delhi, Noida
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Job Description
About the Company:

Concentrix is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Website: //www.concentrix.com

Profile Offered: Back Office/Web/Transaction Processing

Job Location: Delhi NCR

Course Specialization: Any graduate

Desired Experience: 0 - 3 Years

Role & Responsibilities:

  • Responds to customer technical problems/issues related to hardware, software
  • and networking via e-mail/chat and phone.
  • Owns customer issues from beginning to resolution (handles in place).
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Uses troubleshooting techniques and tools to identify products that are defective
  • and follows guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Recreates, identifies and provides input on unique or recurring customer problems.
  • Monitors and tracks issues to ensure accurate resolution.

To know more,please visit  //www.naukri.com/job-listings-Concentrix-Hiring-For-Technical-Support-Associate-CONCENTRIX-India-Services-Pvt-Ltd-Delhi-NCR-Gurgaon-0-to-3-years-200519004119?xp=12&src=drecomm

 


Education:

B.Sc., B.Tech/B.E.

Work Experience:

0 - 3 Years

Salary

0.5 - 2.5 LPA

Industry

ITeS/BPO
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