Catchpoint Systems Inc - Technical Account Manager - Bengaluru
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Catchpoint Systems Inc

Technical Account Manager

Catchpoint Systems Inc

0 - 4 Years   |   Confidential   |   Bengaluru
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Job Description
About the Company:
Our Digital Experience Monitoring Platform pinpoints performance and availability problems users experience anywhere in the world.
We help the world's Internet Builders and Operators detect and fix issues with confidence-faster than ever before.

Website: www.catchpoint.com

Profile Offered: Technical Account Manager

Job location: Bengaluru

Course Specialization: Any Graduate in Any Specialization

Desired Experience: 0 - 4 years

Roles and Responsibilities:
Monitor the availability and performance of Clients Web Applications.
Identify failures or performance issues, diagnose and escalate to clients.
Maintain Catchpoint s SLA with clients.
Provide technical assistance on the phone, email, online chat to customers and prospects
Research, analyze, and resolve customer issues and questions.
Contribute actively to product knowledge base and other product related documentation and the blog
Collaborate with engineering in identifying product defects, designing solutions, and testing.
Work closely with product management in identifying customer needs and requirements, and validate future feature designs.


Education:

B.Com., B.Sc., B.Tech/B.E., BCA

Work Experience:

0 - 4 Years

Salary

Confidential

Industry

IT
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