Ibibo Group is an online travel organization founded in January 2007 by Ashish Kashyap. The company is a subsidiary of MakeMyTrip Limited, Mauritius which owns a 100% stake in Ibibo Group. The group owns the B2C online travel aggregator Goibibo, and online bus ticketing platform Redbus.in.
Website: www.goibibo.com
Profile Offered: Tech Support Engineer
Job Location: Bangalore
Course Specialization: B.Tech/B.E. - Any Specialization, BCA - Computers
Desired Experience: 0 - 3 Years
Roles and Responsibilities:
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
To know more,please visit www.naukri.com/job-listings-Tech-Support-Engineer-Off-Roll-IBIBO-Group-Pvt-Ltd-Bengaluru-0-to-3-years-190219008382?src=cluster&sid=15610931589651&xp=8&px=1"
Education:
B.Tech/B.E.
Work Experience:
0 - 3 Years
Salary
Confidential
Industry
ITeS/BPO