Ibibo Group - Tech Support Engineer - Bengaluru
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Ibibo Group

Tech Support Engineer

Ibibo Group

0 - 3 Years   |   Confidential   |   Bengaluru
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Job Description
About the Company:

Ibibo Group is an online travel organization founded in January 2007 by Ashish Kashyap. The company is a subsidiary of MakeMyTrip Limited, Mauritius which owns a 100% stake in Ibibo Group. The group owns the B2C online travel aggregator Goibibo, and online bus ticketing platform Redbus.in.

Website: www.goibibo.com

Profile Offered: Tech Support Engineer

Job Location: Bangalore

Course Specialization: B.Tech/B.E. - Any Specialization, BCA - Computers

Desired Experience: 0 - 3 Years

Roles and Responsibilities:

 

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

 

To know more,please visit www.naukri.com/job-listings-Tech-Support-Engineer-Off-Roll-IBIBO-Group-Pvt-Ltd-Bengaluru-0-to-3-years-190219008382?src=cluster&sid=15610931589651&xp=8&px=1"

 

 

 

 

 

 


Education:

B.Tech/B.E.

Work Experience:

0 - 3 Years

Salary

Confidential

Industry

ITeS/BPO
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