Soft Skills Trainer

About the Company:
Intelenet is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune 500 companies, we are a 55,000 people organization spread across 66 global delivery centers across USA, UK, India, Poland, and Philippines; supporting 100+ clients in over 50 languages.

Website: https://www.intelenetglobal.com/

Desired Experience: 1 - 2 years

Last Date to Apply : 15-04-2016

Tentative date of joining : will be communicated post registration window

Salary : INR 2.0 – 4.2 LPA

Job Description and Skill Set Required:  
- Work on Soft Skills training related aspects
- Need identification, solutioning and facilitate Soft Skills , Communication trainings
- Design and Implement quarterly / annual soft skills , training calendar
- Review the existing content at defined intervals and come up with proposed changes
- Work on Soft Skills assessments and ability to make changes and align to program metrics Communication Floor
- Coaching And Feedback
- Train project teams on Grammar, Pronunciation, Culture , Customer Service and other aspects of Soft Skills and Communication
- Conduct new hire training and soft skills training
- Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Plan and improve training workshops and projects to monitor and groom poor performers
- Ability to execute training tasks/ assignment on short notice
- Interested to deliver and contribute towards process improvement

*Note – Willing to travel to Hyderabad, Chennai

Interview Process:
- 2 HR Round