Customer Relationship Manager

About the company:

Delight Foods (www.delightfoods.com) is a destination food store which carefully curates unique and authentic food products from each region of the country. These products are a mix of iconic local delicacies, superior quality everyday use foods as well as the finest staples. 

We are a bunch of food lovers & love making food special for our customers every day! 

We are a small team as of now and are looking for young & energetic minds to help us grow our business.

Website: www.delightfoods.com

Job location: Bangalore(Jayanagar 9th Block)

Desired Experience: 0 to 1 year

Batch: 2017/2018

Training Period: 2 months

Salary: INR 2.4 LPA to INR 3 LPA

(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Course Specialization: Any Graduate

Bond: None

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

- Respond to customer Emails and messaging across all channels like Amazon, own website, Facebook, Instagram, etc

- Inbound and outbound calling

- Creating processes and templates for responses

- Understand customer issues and resolve them by coordinating with warehouses. Ensure regular fulfillment of orders without any delays.

Desired Skills:

- Basic Excel Skills

- Fluent written & spoken English. Fluency in Hindi and Kannada will be preferred.

- Patience and calm demeanor

- Result oriented approach to problems. Comfortable using computers and customer support tools.

Interview Process:

- Personal interview, Basic excel and communication test