About the Company:-
Website: www.valuepoint.co.in
Job location: Chennai
Desired Experience: Freshers
Target Batch Passout: 2019
Training/Probation Period: None
Salary: INR 2.4 LPA- INR 3 LPA
Course Specialization: B.Tech (Any Branch)/BCA/MCA
Bond: None
Tentative date of interview: Will be communicated post registration window is closed.
Job Description & Skill Set Required:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
Required-
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Last date to apply: 19 December 2018
Interview Process:
- Technical Round
- HR Round
Education:
B.Tech/B.E., BCA, MCA
Work Experience:
0 - 0 Years
Salary
2.4 - 3 LPA
Industry
IT