Service Desk Executive

About The Company:

IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries.

Website: http://www.ipsoft.com/

Salary: Upto INR 3.5 LPA

Job Location: Bangalore

Probation / Training Period: None

Desired experience: 6 Months to 3 Years

Bond: No

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

Job Description:

· Provide technical assistance on inbound/outbound calls and tickets and support issues related to computer systems, software, and hardware.

· Install, modify, and repair computer hardware and software.

· Troubleshoot basic network/technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

· Install/troubleshoot computer peripherals

· Follow up with end users to ensure issue has been resolved

· Adheres to and supports IT&S standards, policies, and procedures.

· To maintain a high degree of customer service for all support queries and adhere to all service management principles

Requirements:

· Strong communication & analytical skills

· Prior experience in call handling

· Ability to solve problems.

· Basic User & Security Group Active Directory administration

. Knowledge of Microsoft based operating systems with emphasis on Windows XP, Vista, 7 and Office

Interview Process:

-Face to Face Interview