Service Desk - Associate

About Capgemini
Capgemini is a French multinational management consulting corporation headquartered in Paris, France. It is one of the world's largest consulting, technology and outsourcing companies with 180,000 employees in over 40 countries. It was founded in 1967 by Serge Kampf in Grenoble, France.
Capgemini's regional operations are North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines; Consulting, Technology, Outsourcing and Local Professional Services 

Website: https://www.capgemini.com/

Profile Offered: Service Desk - Associate

Course Specialization: BBA, BCA and B.Com

Target Batches: 2015 and 2016

• Candidates applying must possess 55% and above in 10th, 12th and 55% and above in graduation
• Interested candidates should not have any gaps in education

CTC Offered: INR 1.8 LPA

Job Locations 

• Bangalore
• Noida
• Kolkata

 
Roles & Responsibilities:

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Skill Set Required:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment