Senior Executive – Customer Services

About The Company :
FabAlley is not just an online shop; it’s a fashion destination, a space where fashionable girls all over the country get a substantive dose of the coolest new trends and the most stylish ways of wearing them at the most affordable prices. In 2012, Shivani Poddar and Tanvi Malik quit their high profile corporate jobs to start FabAlley, a highly curated accessories only store. In just a year and a half, the brand has grown to become a huge style source offering funky clothing, jewelry and accessories. The name FabAlley was inspired by all the fabulous, fashion-forward girls in India who shy away from the mainstream and shop at offbeat alleys, indie-chic nooks and quirky boutiques. FabAlley isn't for everyone. They are a brand for evolved girls who know their fashion and aren't afraid to experiment with it.

Website: http://www.faballey.com/

Job Location: Noida

Desired experience: 2-4 years

Probation Period: 3 months

Course Specialization: B.tech/BE,BCA,BSc,BA

Target Batch Passout: 2012/2013/2014

Salary: INR 1.8 LPA to INR 2.4 LPA

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 4th November 2016

Job Description and Skill Set Required:
- To assist customers with any issues with regards to their returns or their orders via emails or by phone
- Communicate promptly any information to customers about their orders
- To help customers to register online and/or to process their orders
- Deal with complaints and escalation process where necessary
- To handle difficult customers with professionalism
- To be able to deal with customers with late returns and faulty goods
- Liaise with Supply Chain for any issues with customers orders
- Liaise with Logistics over issues raised by customers with regard to either orders or returns
- To assist Finance Department with customers on security checks (calls or emails)
- Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers
- Maintain a high level of service awareness at all time.
- Active use of order tracker and order database
- To help customers with product enquiries

Respond to customer queries or complaints on social media promptly and efficiently

Right candidate:
- Excellent experience with Customer Care in an office environment
- Fluent English language skills required – good written & verbal skills
- Good team player
- Excellent keyboard and written skills, articulate with good spelling and grammar
- Excellent communication skills specifically in regard to building relationships with customers
- High understanding of fashion and e-commerce
- Ease with social media platforms like facebook, twitter and pinterest
- Reliable and consistent
- Flexible attitude and able to take initiative
- Excellent eye for detail and good organizational skills
- Experience with Microsoft packages

Must demonstrate an appreciation and understanding of the importance of customer care as a function within the business

Interview Process:
1) Telephonic Interview
2) Face to Face Interview