Refund and Chargeback Analyst (Operations)

About The Company:

Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. They are backed by top angel investors.

Website:  http://www.happay.in/

Profile: Refund and Chargeback Analyst (Operations)

Job Location: Bangalore

Desired experience: 1-2 Years

Course Specialization: Any Graduate/Post Graduate

Batch: 2014/2015/2016

Training Period: NA

Salary:  INR 4 LPA – INR 5 LPA

Bond: None

Date of Joining: Immediate

Tentative Interview Date: Will be communicated once the Registration Window is closed.

**The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Roles and responsibility:

-Processes disputed transactions received from payment partners, per established procedures, to avoid unwarranted losses.

-With little supervision and direction, analyzes disputed transactions to determine the appropriate response and backup documentation requirements to defend disputes.

-Manages numerous deadline specific dispute requirements and meets strict requirements to ensure minimal loss to Happay and our clients.

-The position will require the reviewing of complex/unique situations regarding refunds, chargeback and fraud patterns in order to take actions about these issues.

-Recommend product, process, and tooling improvements.

Time distribution:

-60% hands-on refund and chargeback processing

-20% in building and sustaining relationships with acquirers

-10% in daily reconciliation using Visa and MasterCard reports and files

-5% in preparing daily, weekly and monthly reports

-5% in improving product by giving meaningful input to product team

Must have skill sets:

-2+ years Demonstrated proficiency in customer service, fraud investigation, fraud prevention and chargebacks

-Experience in financial services and/or risk management, is a must

-Solid experience and knowledge of the intricacies of bank card processing including a comprehensive understanding of various types of issuer billing, refunds and the analysis of card transactions.

-Knowledge of MasterCard and Visa Operating rules and regulations must

-Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability

-Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently

-Well-developed accuracy, analytical, organizational, and written and verbal communication skills

Must have qualities:

-Willing to work for a start-up and go extra mile

-Looking for challenges and not chilled out work environment

-Willing to work independently with little or no supervision

-Willing to work on Saturdays

Interview Process:

-HR Screening

-Aptitude Test

-Manager Round