Quality Analyst – US Technical Support

About The Company :
KInfo IT Solutions is a service provider which provides Printer Support on all leading brands for US customers.

Website: www.kinfoitsolutions.com

Job Location: Mohali

Desired experience: 0-1 Years

Course Specialization: Any Graduate

Target Batch Passout: 2016-2017

Training/Probation Period: None

Salary: INR 1.4 - 3.0 LPA (The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 25 September 2017

Job Description and Skill Set Required:

- Create / develop / maintain data quality measurements. •
- Call monitoring/ auditing, call barging and feedback.
- Helping associates to use the most effective and efficient means for handling phone calls without sacrificing customer service while achieving the stated goals.
- Monitoring calls of customers to make sure that our agents are in compliance with the quality standards.
- Attend call calibrations and taking briefing to check awareness whether customers are updated about new product launch & various changes going in process.
- Should have experience in US Technical Support Process and should have sound knowledge of Quality Parameters.
- Presents appropriate information in a clear and concise manner, both orally and in writing. •
- Takes others perspectives into account when communicating, negotiating or presenting arguments. •
- Adapts communication style to suit others. •
- Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude. •
- Work together in a team environment to eliminate/reduce the opportunity for errors.
- Ability to resolve problems through root cause analysis. •
- Continuous evaluation of associates and subsequent coaching / training and evaluation of progress.
- Strong computer & Microsoft Office skills.
- Candidate should be fluent in ENGLISH.
- Ensure Zero compliance issues in terms of call quality.
- Conduct activities and plan strategy to bring improvement.

Interview Process:

- HR Round
- Director Round