Production Support Engineer

About The Company:
iTech Workshop is the leading software vendor in the public health clinic space in North Carolina, offers the Health care industry a HIPAA compliant SaaS based Medical Billing Software, Practice Management Software and Claims Processing Solutions. iTech delivers best of breed, cost effective and easy to use secure Healthcare Solution to Medical practices, Hospitals, Ambulatory Surgery Centres, EMS agencies, Billing Service Bureaus, Independent Practice Associations (IPAs), Accountable Care Organizations (ACOs), Third Party Administrators (TPAs)/ Administrative Service Organizations (ASOs), and Management Service Organizations (MSOs).

Website: http://www.itechws.com/

Salary:INR 1.80 LPA - 2.64 LPA

Desired Experience:1 - 3 Years

Tentative Date Of Joining:Immediate

Interview Process:
-Telephonic Interview
-Face to face Interview

*Please Note that the exact date and venue of interview will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description :
-Provide first and second tier (level-1 and level-2) product support via email, online web tools andphone.
-Open and handle multiple support tickets daily.
-Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
-Write and communicate on customer tickets in a timely manner is MUST.
-Access the customer specific servers as part of any issue being reported.
-Any third tier (level-3) issues must be ticketed and prioritized along with the development team.
-Open tickets must be followed-up and closed in a timely manner.
-Interacting with 3rd party vendors such as Payers, Clearinghouses in resolving issues.
-Prepares provider applications for payers and manage the completion and submission of provider enrollment applications.
-Maintain documentation and reporting regarding provider enrollments in process.
-Retain records related to completed provider enrollments.
-Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets;
-Develop Product Knowledge base to use internally and a FAQ;
-Should have good analytical skills and problem solving skills. Perform other related duties as  assigned.

Skill Set Required:
-Previous product support experience from an EMR /PMS / Medical Billing /RCM company / Health BPOs is a plus.
-Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools and phone.
-Strong working knowledge of Microsoft Office and Outlook, Internet is a must.
-Working knowledge of Database programming (SQL scripts), any interactive SQL tool to access database tables is a must.
-Working knowledge of Windows Server, Application Server (JBOSS), SOAP, JASON is added advantage.
-Working knowledge of one or more Medical Billing / Practice Management System (PMS) /
-Electronic Medical Records (EMR) software as that would speed up the learning of our product suite is a plus.