Product Support Engineer
Plivo
0 - 2 Years
|
3 - 4 LPA
|
Bengaluru
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Job Description
About the Company:
Plivo is amongst the leading Service Providers in the CPaaS market, which is estimated to grow to a whopping 8 billion dollars by 2019. Plivo started in 2011 and has been backed by investors as Andreessen Horowitz who are also the early stages investors in the companies such as Facebook, Google, and AirBnB. Plivo is also part of YCombinator a most sought after incubation in the Valley and is now profitable as well. Plivo has a team of about 75 members spread between its US & India offices. Plivo has 1000’s of businesses from around the globe who trust us with their Voice and Messaging needs including helping them manage their Customer interactions. We are looking for someone who is excited to grow with us and be part of a company that is disrupting a multibillion-dollar telecom space. We are dedicated to simplify and disrupt the multi-billion telecom market. Our cloud-powered Voice and SMS APIs allow businesses to build communication applications that are scalable, low cost, and global. Thousands of well-known businesses are already built using Plivo including popular conferencing solutions, mobile communication apps, SMS marketing software, and business phone solutions and this is just the beginning.
Website: www.plivo.com
Job location: Bangalore
Desired Experience: 0-2 Years
Target Batch Passout: 2015-2017
Bond: NO
Salary: INR 3 LPA - INR 4 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)
Course Specialization: BE/B.Tech/BCA/MCA
Tentative date of interview: Will be communicated post registration window is closed.
* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description & Skill Set Required:
-Customer Experience is something we take very seriously at Plivo.
-Due to the openness and flexibility of our APIs, from time to time, our customers do require guidance on how to best use Plivo. You will be the first point of contact for Plivo's customers and will help in answering their queries and resolving their issues.
Responsiblities:
-Troubleshoot and resolve all tickets coming into the support ticketing system from customers and carriers.(telecom partners)
-When required a partner with devops, pre-sales, and ops teams and ensure their closure by a thorough follow up.
-Resolve and Escalate the tickets within the SLAs to ensure that the customer has a seamless support experience.
-Have a fair and controlled backlog. Ensure outstanding cases are followed through to their logical end.
Requirements:
-Ability to troubleshoot software, understand customer requirements and workflow, and resolve more advanced issues working within escalation procedures
-Coding knowledge required in one or more of the following programming languages JAVA, RUBY, PYTHON, PHP, GO, C#, VB.NET, NODE.JS
-Strong code debugging skills in any of the above-mentioned languages
-Fair knowledge of web technologies and web protocols, web browsers, debugging tools such as POSTMAN, FIDDLER
-Ability to capture the user environment during troubleshooting and work towards speedy and accurate resolutions for customer issues
-Strong written and verbal communication and documentation skills
-Obsessed with customer support and delighting the customers
-Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools.
-Should be willing to work in US time zone
Bonus:
-If you have prior experience in telecom industry or cloud telephony
-Prior experience working with REST APIs
Job Perks:
-Be part of fun, smart, passionate and merit-driven team
-Great opportunity for you to grow professionally by being part of a team that's always learning
-Informal work style and start-up culture.
Interview Process:
-Face to Face Interview
Last date to apply: 12th February 2018
Education:
B.Tech/B.E., BCA, MCA
Work Experience:
0 - 2 Years
Salary
3 - 4 LPA
Industry
IT
