Partner Support Representative

About the company

Uber Technologies Inc. is an American multinational online transportation network company headquartered in San Francisco, California. Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through their apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers. The Uber app lets you leave your car at home and request a safe, reliable and stylish ride within minutes. From their founding in 2009 to our launches in more than 500 cities in more than 75 countries today, Uber’s rapidly expanding global presence continues to bring people and their cities closer.

Website: http://www.uber.com

Salary: INR 1.44 LPA to INR 1.8 LPA

Courses Required: Any Graduate

Batch: 2015/2016

Job Location: Indore

Desired experience: 0 to 1 year

Probation/Training Period: 3 Months

Bond: None

Tentative date of interview: Will be communicated post registration window is closed

*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:

- Providing quality support in our Greenlight location in Indore.

- Helping prospective partners know more about Uber

- Onboard new driver-partners

- Providing exceptional support, and quickly adapt in an ever-growing business.

- Providing insightful advice and friendly, hands-on support to partner-drivers in need.

- Deliver a 5 star in-person support

- Diagnose product /platform issues on the spot, explaining situations with patience and empathy

- Identifying the nature of walk-in to the location, offering solutions to quickly get partners up and running again.

- Convince and convert the potential partners walking to the centre to partner with Uber

- Deliver high quality onboarding experience to new partner-drivers joining the Uber platform

- Deal with issues faced by existing partner-drivers and be able to solve those issues

- Diffuse potentially heated exchanges through a calm temperament and excellent negotiation and conflict resolution skills

- Ability to manage relationships with vendors in the centre

- Assist with off-site and on-site events and promotions

Skills Required:

- Strong communication and organization skills

- People person and can interact with many types of partners

- Quickly and efficiently solve problems

- Self-motivated and don’t need to be micro managed

- Great team player

- Analytical and critical thinking ability

- Demonstrated ability to work in high-pressure, fast-paced organization in a ‘customer facing’ capacity such as restaurant or retail

- Read, write and speak the local language (recommended)

- MS Excel and Word (recommended)

- Familiarity with Zendesk and QMinder is a plus

Interview Process:

- Multiple rounds of Face to Face Interview