Operations Manager

About the Company:
The Elite Group is a chain of luxury hotels.

Website: http://www.theelite.in/

Desired Experience: 3 - 5 years

Last Date to Apply : 21-03-2016

Tentative date of joining : will be communicated post registration window

Salary : INR 1.8 – 3.0 LPA

Job Description:  
- Fully responsible for all aspects of all departments.
- Spport and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
- Ensure SOP implementation in all departments and check the same during routine operational checks.
- Consultant /GRM guidance to be taken wherever required.
- Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
- Any other duties assigned.

Skill Set Required:  
- Excellent revenue management skills with experience of budgets, P&L's and forecasting.
- Working with colleagues to share skills, knowledge, resources and networks.
- Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
- Computer Knowledge, MS office.
- Experience in Property Management Software's, Revenue Management Systems desired.

Interview Process:
- HR Round