Operations Executive

About The Company

Uber Technologies Inc. is an American multinational online transportation network company headquartered in San Francisco, California. It develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars. As of May 2016, the service was available in over 66 countries and 449 cities worldwide.

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through their apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers.

Website: http://www.uber.com

Salary Details: INR 1.86 LPA + + Upto INR 4,000 performance incentive monthly

Courses Required: All Graduates

Batch: 2016-2018

Job Location: Noida/Gurgaon

Desired Experience:  0-1 Year

Bond: 6 months contractual job (will be renewed on the basis of performance)

 Tentative date of interview: Will be communicated post registration window is closed

*Please Note that this is a tentative date of Interview, the exact date and venue will be communicated to you post registration process is over. The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Tentative date of joining: Immediate

Job Description:

Uber’s rider are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight Locations (GLs) help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

- Deliver 5-star, in-person support to our partners

- Walk drivers through onboarding and all of the tools to be successful

- Help brand the Uber name and get driver partners excited

- Stay on the top of Uber policies and procedures

- Work with the Driver Operations team to make our processes even better

Skill Set Required: 

- Excellent communications skills. (English, Hindi and Regional Language)

- Empathetic: Empathy towards driver partners and willingness to help them.

- Demonstrated background in solving complex customer problems

- Customer support team management experience strongly preferred

- A problem solver. You’re ready to tackle complex customer problems without hesitation.

- A mentor. You\'re able to guide and coach your team to improve performance effectively.

- Independent. You’re ready to manage a GL while balancing multiple priorities.

- Analytical. You use metrics and data to guide and drive your decisions.

Working with Uber is a great opportunity to work with a top-notch Operations team and deep-dive into Uber’s day-to-day-operations. You will work as a consultant for Uber on a contract basis with the potential for an extension based on your performance. In the past, outstanding performers have made it to full time roles at Uber.

 Interview Process:

- Multiple Face-to-Face Interviews