Multiple Profiles
Netconnect Global
0 - 0 Years
|
2.5 - 3 LPA
|
Bengaluru
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Job Description
About Company:
Net Connect was incorporated in the year 1997 in Bangalore. Since then, Net Connect has grown over the years, catering to over 100 businesses across the sub-continent. Our mission is to enhance customer engagement with business and technology solutions through custom delivery models. Along the journey, further strengthening the foundation by enhancing organizational posture on governance, technology & corporate sustenance.
Website: http://www.netconnectglobal.com/
Profile Offered:
1. L0 Monitoring, Service Desk Engineer
2. Technical Support Engineer
Salary offered: INR 2.5 - 3 LPA
Experience: Freshers
Course Specialization: 2018 pass-outs
Job Location: Bangalore, Karnataka.
Job Description:
1. L0 Monitoring, Service Desk Engineer
- Knowledge in installing, configuring, basic troubleshooting of enterprise products of networking like switches, routers, access points, WAN/LAN.
- Wider knowledge in basics of Infrastructure Management and enterprise technologies Wintel/ VMware/Unix/Network/Database at a conceptual level and should be capable of performing SOP based activities across all technologies.
- Good knowledge in monitoring products – Preferably on HP products (HP NNMi, HP Sitescope, HP Omi, IMC, Airwave, HP Service Manager / Service Anywhere)
- Performing/executing service requests and preparing/sending daily/weekly/monthly reports.
- Engaging vendors to assist with resolution of incidents, where relevant
2. Technical Support Engineer
- Knowledgeable to ask questions to determine nature of problem and log tickets in tool.
- Will be a direct contact point for customers and onsite field personnel. Accuracy in entitling customers and routing to the correct team for service or dispatch is critical to meeting service level agreements.
- Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
- Need to successfully resolve technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Responding to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Assisting customers to avoid or reduce problem occurrence.
Desired Candidate Profile:
- Bachelor’s Degree in IT
- Technical Certification – Preferably on networking
- Knowledge of Customer Service practices
- Excellent Written and Oral Skills
- Problem analysis, problem-solving, adaptability & team interaction
- Should be Flexible to work on Rotational 24*7 shifts.
- Should have worked in process driven environment.
- Should be familiar with escalation, Incident and Change management process.(ITIL)
- Relevant certifications would be an added advantage.
- Should have quick learning skills.
Interview Location: Bangalore, Karnataka.
(Please Note: Interview Date and Venue will be confirmed Post registration process is over)
Education:
B.Sc., B.Sc.(Hons.), B.Tech/B.E., BCA, BCM
Work Experience:
0 - 0 Years
Salary
2.5 - 3 LPA
Industry
IT Infrastructure
