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Manager – International Call Center
About the Company:
Futuristic Giga Tech Pvt. Ltd (FGT) is a fast growing KPO was established in 2010 and is headquartered out of Bangalore, India. An end-to-end solutions provider servicing clients across the globe in various verticals including Healthcare, Finance, Banking, HR Support, Retail and Voice support services.
Salary: INR 4 LPA - 4.5 LPA
Experience: 2 - 5 years
Job Location: Bangalore
Tentative Date of Interview: will be communicated post registration window is closed
Tentative Date of Joining: Immediate
-Lead and manage the team, including hiring, mentoring, and professional development, and work with senior management during the budgeting process.
-Analyzes team workload and activity to drive efficiency.
-Mentoring of call center team members
-Develop data collection plans and data quality assurance plans for call center team.
-Supervises call center teams including setting targets, overseeing execution.
-Assist in measuring call center performance using call logger data.
-Manage the shift/queue as Manager and monitor queue to provide desired productivity and effective.
-Coordinating with the client on process related issues and updates.
-Ensure profitability of the process.
-Preparation of budget and process manpower count
-Works with Cross-Functional Teams to ensure that both internal and external customers needs are met.
-Optimum utilization of resource to meet productivity
-Recommends new ideas for improvement in work processes within the Call Centre, to provide excellent customer service
-Should have experience in handling the international call center process in the Managerial position
-Should have prior experience of handing a team.
-Proactively initiate key process improvement activities.
-Prepare Review Dashboard for Internal and Client
-Experience of leading call center operations preferable
-Knowledge of MS Office with advanced excels skills.
-Ability to communicate effectively with people at all levels of the organization and other stakeholders like government and development partners
-Strong in documentation, writing and presentation skills
-Strong interpersonal skills necessary for supervision and mentoring
- Job Responsibilities: Manager – International Call Center
- Education: B.Tech/B.E.
- Work Ex: 2 - 5 yrs
- Salary: 4.5 Lacs
- Industry: IT