MAC Support

About The Company :
Pacer Automation Private Limited was established in 1989 with a vision to provide professional IT infrastructure services to small, mid-cap, and large-cap clients. Over the years, we have perfected the art of providing IT infrastructure solutions that incorporate the most suitable IT products with best practices.
Backed by strong technical expertise and seasoned practical experience, we deliver optimal performance, reliability, security, and access to IT infrastructure that deliver business value.

Website: http://www.pacerautomation.com

Job Location: Bangalore

Desired experience: 0-2 Years

Course Specialization: B.Tech/B.E

Target Batch Passout: 2016/2014

Training/Probation Period: None

Salary: INR 1.5 LPA To INR 3 LPA (The final CTC will depend upon candidate’s performance in the interview, experience and will be at the company’s discretion)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 9 January 2017

Job Description and Skill Set Required:

REQUIREMENTS
- Excellent communication and presentation skills to support internal users in person and US, Singapore & Australia based users over phone, chat and remote.
- Knowledge on MAC OS versions, Yosemite, EI Capitan & Sierra.
- Ability to work under pressure, Front line support via telephones, chats and emails to end users.
- Should be flexible for 24*7 shifts.

JOB ROLES:
- Installation & troubleshooting of MAC & Windows OS
- Configuration & Troubleshooting of email clients, VPN client, Network Printer, Wifi etc on MAC/ Windows on desktops/Laptops/ mobile devices.
- Work on basics of Active Directory such as, creating user accounts, reset passwords, create groups etc.
- Work on Ticketing systems and resolve issues as per SLA and priority.
- Support end users internally as well as globally (Singapore, Australia & US) with applications, software, hardware and network issues.

Interview Process:

- Technical Round
- Management Round