Guest Relation Executive / Restaurant Hostess
ARTUSI RISTORANTE
0 - 5 Years
|
2 - 3.5 LPA
|
Gurgaon
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Job Description
About the Company:Artusi Ristorante, Italian Food Fine Dining Restaurant & E-Bar, in Delhi, and Gurgaon serves a menu that will embark you on an inspiring culinary journey with the owners and the chef who hail from Emilia Romagna region of Northeastern Italy in settings that make you want to come back for more. The experience at Artusi Ristorante sparks memories of the Italian owners filled with nostalgia from their childhood as they prepare an entirely authentic and completely home-made Italian cuisine where we follow the tradition of serving an amazing selection of hand-made pasta from scratch every day - prepared in the same way as our mothers, and the mothers of their mothers, have always done it in our home region in Italy.
Website: www.artusi.in
Profile Offered: Guest Relation Executive / Restaurant Hostess
Job Location: Gurgaon
Course Specialization: B.Sc in Any Specialization, Hospitality and Hotel Management, B.Com in Commerce, Diploma in Management, Any Specialization, Vocational Course, Other Specialization, Hotel Management, Any Graduate in Any Specialization
Desired Experience: 0 - 5 years
Roles and Responsibilites:Identify main client groups and audiences and determine the best way to communicate publicity information to them.
Provide upscale guest service experiences for clients throughout their stay.
Ensure Guests are properly greeted upon their arrival.
Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.
Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.
Draw up client bookings for tables and ensure that tables are set before clients arrival.
Serve as the main point of contact for VIP Guests and ensure Restaurant staff are fully briefed on their requirements.
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
Demonstrate a thorough understanding of all facilities and services provided within the restaurant and identify opportunities for up-selling and promoting when appropriate.
Schedules dining reservations and arranges parties or special services for diners.
Manage the front desk by receiving incoming calls, greeting and attending to customers.
Inform guests about the availability of tables and direct them to the tables.
Keep records of guests who visit the restaurant.
Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
Assist customers with answers to queries, and proffer solutions to issues within your capacity.
Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended in a timely manner.
Check restaurants emails and respond to them accordingly; draw the attention of management to certain mails when necessary.
Communicate with other staff, such as dinners, informing them of clients bookings, needs and complaints.
Establish friendly relationships with regular clients.
Comply with restaurant security, fire regulations and all health and safety legislation.
Ensures that restaurant brand standards are consistently implemented.
Education:
B.Sc., BMM, BMS, M.Des, M.Sc., M.Sc. (Tech.), M.Tech./M.E., MBA
Work Experience:
0 - 5 Years
Salary
2 - 3.5 LPA
Industry
Manufacturing
