Financial Analyst- MIS

Website: www.protiviti.com/IN-en

Profile Offered: Financial Analyst- MIS

Job Location: Delhi

Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization

Desired Experience: 0 - 3 years

Roles and Responsibilites:
- Managing clients calls, lead generations & appointment setting.
- Making reports on Excel.
- Responsible for the service delivery operations.
- Manage team of operations & service delivery team.
-Performance results and implement department improvements.
-Plan for upcoming organizational needs and implement strategies in a proactive manner.
- Maintain understanding of client specific training.Resolve escalated customer complaints.
- Work with support departments to ensure staffing strategies are effectively executed.
- Achievement of budgetary measurements.Maximizerevenue generated efficiency.
- Responsible for selecting, training, developing, and managing performance of professional and direct reports.
- Implementation of process as per the company policy. Audits, review of calls. Customer satisfaction audits. Accountable for managing service delivery.
- Supervise the service delivery team and ensures that the service desk, application support and desktop support run effectively.
- Building strong relationships with clients and making sure the services provided are of quality and profitable.
- Organize and facilitates training and workshops for service delivery personnel.
- Provides support to new business opportunities.
- In conjunction with the Sales Team and Service Delivery Management teams.
- Managing the Operations Team & its deliverables to external customers.
- To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
- To build services relationships with clients.
- Ensuring systems, processes and methodologies as specified are followed to sure effective monitoring control and support of service delivery.
- To provide reports to an agreed schedule (or on request), including management and account performance reports.
- Drive client service review meetings (monthly, quarterly); areas covered will include performance reports, service improvements, quality and processes.