Microland. - Executive- Service- Desk - Gurgaon
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Microland.

Executive- Service- Desk

Microland.

0 - 1 Years   |   Confidential   |   Gurgaon
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Job Description
About the Company:
Microland is a leading Hybrid IT Infrastructure Service Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has more than 3,400 professionals across its offices in Europe, Middle East, North America and India. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Website: www.microland.com

Profile Offered: Executive- Service- Desk

Job location: Gurgaon

Course Specialization: Any Graduate/ Diploma

Desired Experience: 0 - 1 years

Roles and Responsibilities:
a. Should have worked as a Technical Service Desk Executive for min 0- 1 yrs.
b. Good communication (written & oral)
c. Should have performed all Service desk activities (pending call follow up, vendor interaction, user interaction, etc.)..
d. Exposure to MS Outlook.
e. Should have exposure to PC, laptop and printer troubleshooting (RIM).
f. Should have exposure to Win 7 apart from win XP.
g. Should have exposure to basic network troubleshooting.
h. Should have exposure to installation of software and application using installation tools.
i. Exposure to Lotus notes, MS Outlook, MS word, MS excel and Media back up.
j. Good interpersonal, Analytical skills, Systematic and rational approach in identifying & understanding problems.
k. Willingness to learn and zeal towards providing desktop support and handling IT tickets.
l. Exposure to reporting.


Education:

B.Com., B.Sc., B.Tech/B.E.

Work Experience:

0 - 1 Years

Salary

Confidential

Industry

Manufacturing
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