Customer Support Executive

About the company:
Vyapar is the fastest growing business application in India. At Vyapar, we make the lives of millions of businesses simple.

At Vyapar, we have close to 2 million users operating everything related to their business.

Website: www.vyaparapp.in

Job location: Bangalore

Probation/Training Period: 3 Months

Desired Experience: 0-1 Year

Batch Passout: 2017-19

Salary: INR 2.8 LPA
(The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Course Specialization: Any Graduates

Tentative date of interview: Will be communicated post registration window is closed
* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description :
- Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
- Should be able to answer to emails timely ensuring adherence to the process standards.
- Follow up customer calls made wherever is necessary
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Skill Set Required:
- Hindi Speaking is Mandatory
- Strong problem-solving abilities on technical and accounting basics
- Verbal and written communication skills
- Problem analysis and problem solving
- Knowledge or some experience in a call center or customer service environment

Interview Process:
- Aptitude Test
- Two Face to face rounds