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Daily Rounds

Customer Support Executive

Daily Rounds

1 - 2 Years   |   3 - 5 LPA   |   Bengaluru
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Job Description

About The Company:
DailyRounds is the largest academic network of Medical Doctors Built by a team of doctors and coders, DailyRounds now has 300,000+ Doctors. 400 new Doctors join our platform everyday. With clinical case focus we are building a free academic network for Doctors. The app offers doctor analytics, sentiments and sponsored case studies for the pharma and medical devices industry. The network of Doctors created can be leveraged to build EHR, Doctor networking and many other healthcare solutions.

Website: www.dailyrounds.org

Job Location: Bangalore

Profile: Customer Support Executive

Bond: None

Desired experience:  1-2 Years

Salary: INR 3 LPA - INR 5 LPA

Target Batch Passouts:  2015-2017

Course Specialization: BE/B.Tech/BBA/MBA/Any Graduates

Probation/ Training Period: None

Tentative date of joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description and Skill Set Required:

- The main role is to take care of customer support queries via email and phone.
- Candidate should have strong empathy and emotional intelligence
- Good in Communication, Ability to take calls.
- Good in Hindi,English and any Local Language.
- Willing to work in different shifts Morning, Afternoon & Evening Shifts (flexibility)
- Calls related to Product queries and issues, Payment related queries
- Handling customers calls and call back for complaint calls.
- Responsible for attending calls & have to co-ordinate with the Internal Teams
- Responsible for conducting briefing about any changes / new updates or process change from time to time.
- Good Communication skills for Handling Escalation Emails & Calls
- Client Management.
- Ability to effectively deal with and manage stressful situation.

Interview Process:

- Face to Face 


Education:

B.A., B.A.(Hons.), B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Sc.(Hotel Management), B.Tech/B.E., BBA, BBM, BCA, BHM 4 Yr., Diploma 3 Yr., M. Pharm

Work Experience:

1 - 2 Years

Salary

3 - 5 LPA

Industry

IT
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