Customer Support Associate/ Trainee
UNIMONI GLOBAL BUSINESS SERVICES PRIVATE LIMITED
0 - 5 Years
|
2 - 4.5 LPA
|
Kochi
Unimoni Global Business Services (GBS) complements the worldwide operations of Unimoni, a leading global provider of money transfer, foreign exchange, payments and credit solutions.
Incorporated in India in the year 2006, Unimoni GBS was formerly known as XM Software Solutions Private Limited, and presently provides extended support services to associate companies under the Unimoni global network. At Unimoni GBS, we aim to deliver business excellence, increased agility and improved performance through a complete suite of shared services that benefit our group.
Over the years, we have evolved into a global business services company, equipped with state-of-the-art infrastructure and a wide range of multi-functional expertise. Our business model is designed to offer integrated, centralised, innovative solutions that provides our group with a competitive advantage and edge to meet its business, operational and technological needs.
Our greatest asset is our people. They are the engine that drives our growth and performance. Our 700-strong nurtured and empowered talent are based across different centres of excellence in India and the Philippines, serving our associate companies across the globe.
Unimoni is part of Finablr, a global platform for Payments and Foreign Exchange solutions. With deep regulatory know-how, technology expertise and industry leading partnerships, Finablr companies provide a broad array of tailored and trusted financial solutions for consumers and businesses. With a global reach spanning 170+ countries, Finablr companies processed over 150 million transactions in 2018, managing nearly USD 115 billion for customers.
Website: www.unimoni.com
Profile Offered: Customer Support Associate/ Trainee
Job Location: Kochi
Course Specialization: Any Graduate in Any Specialization,Any Postgraduate in Any Specialization
Desired Experience: 0 - 5 years
Roles and Responsibilites:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem.
Selecting and explaining the best solution to solve the problem.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Resolve customer complaints via phone, email, mail or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Education:
B.Com., B.Sc., B.Tech/B.E.
Work Experience:
0 - 5 Years
Salary
2 - 4.5 LPA
Industry
ITeS/BPO
