Customer Support - Analyst-
Wibmo India
1 - 3 Years
|
1.9 - 3 LPA
|
Bengaluru
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Job Description
About the Company:
We at Wibmo, make payments happen. Today, an overwhelming majority of the eCommerce transactions that happen every day in India, are powered using our systems. Now, we are levelling up, and are taking giant leaps towards helping everybody make payments using mobile phones. On that journey towards becoming one of India’s largest players in the Mobile Payments ecosystem, we are building a world class team to help us get there. This is your call to action, to come join us, be a part of that team and chip in to make this world a better place to live in.
Website: www.wibmo.com
Job location: Bangalore
Desired Experience: 1-3 Years
Target Batch Passout: 2014 -2017
Salary: INR 1.9 LPA - INR 3 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)
Course Specialization: Any Graduates
Tentative date of interview: Will be communicated post registration window is closed.
* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description & Skill Set Required:
-Handling outbound/inbound customer calls & emails.
-Follow up calls and emails- National premium customers
-Handle calls for upselling and service provider
-Ensure customer issues are resolved within set SLA.
-Back-end banking support & operations.
-Basic knowledge about banking fraud management.
-Monitor all essential components to maintain system uptime.
-Complete day-to-day tasks assigned by supervisors, managers & clients.
-Analyze issues & provide first level inputs about the issue.
-Prepare & send reports to clients & internal teams.
-To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s. Responsible for relationship building and resolving customer inquiries in a professional manner.
-Experience in banking domain is added advantage.
-Experience as customer support in any banking domain - International or Domestic contact center.
-Excellent verbal & written communication skills in English and Hindi - Mandatory.
-Flexible to work in 24/7 shifts- Dayshift only for Female and Male need to be flexible for any shifts.
Interview Process:
-Technical
-HR rounds
Last date to apply: 23 May 2018
Education:
B.A., B.Com., B.Com.(Hons.), B.Sc., B.Sc.(Hons.), B.Tech/B.E., BBA, BBM, BBS, BCA
Work Experience:
1 - 3 Years
Salary
1.9 - 3 LPA
Industry
IT
