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Customer Service Executive
About The Company :
PCYantra Computer Solutions Pvt. Ltd is a progeny of One Solution Inc, which is headquartered in Chicago, IL, USA. One Solution Inc acts as a principle management firm on behalf of PCYantra Computer Solutions Pvt. Ltd. in US. PCYantra Computer Solutions Pvt. Ltd. is a Private Company which was incorporated on September 2012.
Website : www.pcyantra.com
Job Profile : Customer Service Executive
Job Location : Delhi
Desired Experience : 0 - 1 years
Course Specialization : B.Tech/BE/BSC/BBA/BCA/BA
Batches : 2015/2014
Salary : INR 1.8 LPA – 3 LPA (The salary depends on the quality / skills / performance of the candidates in the interview round/s )
Date of Joining : Immediate
Tentative Interview Date*: Will be communicated post registration window is closed.
*The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.
Job Description and Requirements :
-Proper phone etiquette
-Ability to identify and react accurately to the behavior and emotions of customers
-Should have good convincing power
-Would be required to handle Customer Grievance
-Catering to customer’s needs professionally and understanding their desktop, laptop, network, software etc. related issues clearly.
-Follow standard processes and procedures of the company
-Knowledge of relevant software computer applications and equipment
-Knowledge of customer service principles and practices
-Strong written and verbal communication skills
-Willing to work in night shifts.
Interview Process :
-Written/ Technical /HR Round/s
- Job Responsibilities: Customer Service Executive
- Education: B.Sc., B.Tech/B.E., BCA
- Work Ex: 0 - 1 yrs
- Salary: 3 Lacs
- Industry: IT